FAQs

How long does it take to process my order?

Orders are processed within 3-7 business days after they are received.

How long does shipping take?

Delivery usually takes 15-30 business days depending on your location. Deliveries are not made on Sundays or holidays. Please see our Shipping Policy for full details.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can also check your order status on our Track Your Order page.

What is your return policy?

You can request a return within 30 days of purchase. Items must be unused, in the same condition you received them, and in the original packaging. Please read our Refund Policy for full details.

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods shown at checkout.

How do I contact you?

Email us at support@wincio.com and we will get back to you as soon as possible.