Shipping policy
At Wincio, we strive to provide excellent service, which includes the security of shipping your packages. We have opted to provide you with multiple shipping options for your order that include tracking numbers, so you can monitor your shipment as it travels to your doorstep.
International Standard Shipping
We have elected to use the most affordable shipping prices through Priority Mail International.
- Processing time: It can take up to 3–7 business days to process orders after they are received.
- Delivery time: Delivery can range from 15–30 business days depending on your proximity (no deliveries on Sundays or holidays). There is no specific guaranteed delivery time.
Due to differing international customs processes, Wincio cannot be held liable for any packages shipped via this method once they have left our warehouse.
Should you run into any tracking issues, please contact the shipping carrier. If you did not receive your package, you may file a complaint report with the shipping carrier directly.
In some cases, we may elect to use a shipping method that requires a signature upon receipt, based on the total value of your order.
If you want to ensure that we ship your international package with tracking confirmation to your door, you may make a direct request with our customer service at support@wincio.com.
How can I track my order?
Once your item has shipped, you will receive an email with your tracking number to monitor your shipment.